CU Online

Plain and simple, you want to know what we do to protect you.  Regulatory agencies require that all financial institutions enhance the security for their online banking systems.  Because of this, we are proud to offer you enhanced security features and an account manager system. 

Please be sure that you have downloaded Flash before attempting to setup your Username and Password.  If you have downloaded Flash, make sure to reboot your computer before accessing CU Online.  Remember, each individual is to set up their own Username and Password using their own Social Security Number.

Security
When using CU Online, you will be asked to create a new Username and Password.  This new Username and Password will allow you to gain access to all of your FORUM accounts.  In addition, FORUM utilizes a software product provided by Admit One Security that authenticates users by capturing their unique keystrokes. As you login over time, a keystroke template is created.  Admit One is dedicated to providing you with the highest level of security and accessibility to your online accounts with FORUM. 

Account Manager
Your Account Manager will allow you to view all of your FORUM accounts from one screen.  You will not have to type in a separate Username and Password for each of your accounts.  Upon first login to CU Online, you will be asked to type in each account number and password you would like to view on your Account Manager.  Once you have entered them, you will not be asked to do so again.

Q&A Printable Version

• What if I cannot upgrade Flash or cannot use the new login page?  Users who do not have Flash can use an alternate page to login.  Click here for non-flash login. 
• What happens if I continue to use the alternate login page?  Users who cannot upgrade the Flash player software may be asked additional questions to verify their identity during their online banking session.
• I currently access multiple accounts through CU Online, how will this affect me?  
• Will each member have their own Username and Password? 
• What if I currently share a Username and Password with another member on my account?
• Who do I contact if I have trouble logging in?
• What if I forget my Username or Password? 
• Why can’t I see my account information when I first login?
• I’ve added the account(s) to my Account Manager page, how do I access the account specific functions (Bill Pay, e-Statements, Transfers, etc.)? 
• Where do I find the Bill Pay tab? 
• Where do I find the e-Statements tab? 
• How do I transfer funds between accounts?
• Are there format requirements on my Username and Password (i.e. number of characters, numeric requirements, etc.)? 
• What if I don’t have the Password for an account I would like to add to my Account Manager? 
• Can I add accounts to my Account Manager that I am not on? 
• How do I access accounts where my social security number is not present?

If you have a question that is not covered on this page, you may click on Live Help in the upper right hand corner to chat with a FORUM Member Service Representative online.